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Have a question? We're here to help.

  • Customer Service Hours

    Mon-Fri 8am to 10pm CT
    Saturday 8am to 7pm CT
    Sunday 8am to 6pm CT

  • Online Chat Hours

    Mon-Fri 8am to 7pm CT
    Saturday 8am to 5pm CT
    Sunday Unavailable
  • General Customer Service: 855-721-1188

  • Consumer Mail

    *Note all mail regarding payments, approvals, or credit disputes should be directed here:
    P.O. Box 565848
    Dallas, TX 75356

Common FAQs

How can I get a copy of my credit report?

A free copy of your credit report is available annually, at http://www.annualcreditreport.com.

What is the FinWise Bank installment loan?

The FinWise Bank installment loan is an installment loan originated by FinWise Bank and serviced by American First Finance. Because American First Finance services FinWise Bank installment loans, please contact American First Finance regarding any questions about your FinWise Bank installment loan.

How long does it take for my payment(s) / payment history to update with the major credit reporting agencies?

Customer account history is reported to credit bureaus on a monthly basis and may take up to approximately 30 days to reflect on your credit report.

What if there is incorrect information on my credit report?

If you believe that any information contained in your credit report is not accurate, you may dispute it and request that the information is reviewed for accuracy. Contact the appropriate credit bureau immediately to report the incorrect information. You may also notify American First Finance.

Equifax

Credit Report: 1-800-685-1111

Report Fraud: 1-800-525-6285

http://www.equifax.com

Experian

Credit Report: 1-888-397-3742

Report Fraud: 1-888-397-3742

http://www.experian.com

TransUnion

Credit Report: 1-800-888-4213

Report Fraud: 1-800-680-7289

http://www.transunion.com